Refund and Returns Policy

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items:

• Gel ammo (gel munitions)
• Targets

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Contact us directly at sales@toy-gun-shop.com to get the nearest return address.

Partial refunds:

We do not offer partial refunds. All returned items must be complete with no missing parts.

Refunds:

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your credit card within a few days.

Late or missing refunds:

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank, as processing times can vary.

If you’ve done all this and still haven’t received your refund, please contact us at sales@toy-gun-shop.com.

Sale items:

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged, subject to verification. If you need to exchange it for the same item, send us an email at sales@toy-gun-shop.com.

Gifts:

If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will go to the gift giver.

Shipping returns:

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need help?

Contact us at sales@toy-gun-shop.com for any questions regarding refunds and returns.