Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping can take anywhere from 5 to 14 days, depending on the destination. You’ll receive an email with tracking details once your order has shipped.
Creating an account is quick and easy. Simply click on the “Sign Up” button at the top of our website, enter your email, and follow the prompts to set up your account. Having an account allows you to track orders, manage your addresses, and save favorite items for later.
If your order hasn’t been shipped yet, you can easily update your shipping address by logging into your account, navigating to the “Orders” section, and selecting “Edit Shipping Address.” If your order has already been processed, please contact our customer service team as soon as possible, and we’ll do our best to assist you.
You’ll receive a confirmation email with a tracking number once your order has shipped. You can use this number to track your package via the shipping carrier’s website. Alternatively, you can log into your account and check the “Order History” section for real-time updates.
For your security and privacy, we do not store your credit card information. Payments are processed securely through encrypted payment gateways, ensuring that your financial data is protected with the highest standards.
Sales tax is only applied in certain locations, depending on the laws and regulations of your state or country. Any applicable taxes will be calculated and displayed during checkout before you confirm your purchase.
Yes, we offer international shipping to many countries around the world. During checkout, you can see if your country is eligible by selecting it from the shipping options list. If your country isn’t listed, feel free to contact us for further assistance.
Whenever possible, we try to ship all items in one package. However, depending on stock availability and shipping locations, your order may arrive in multiple packages. You’ll receive a separate tracking number for each shipment, so you can keep an eye on everything.
If you need to swap an item
Returns and Exchanges
We want you to love your purchase! If for any reason you’re not completely satisfied, we accept returns within 30 days of delivery, as long as the item is unworn, unwashed, and in its original condition with tags attached. Simply visit our returns portal to initiate the process. Please note that return shipping fees may apply.
We apologize for the mistake! Please contact our customer support team as soon as possible, providing your order number and details about the incorrect item. We’ll send you the right product and provide instructions for returning the wrong one at no additional cost.
We’re sorry to hear that your order arrived in less than perfect condition. Please contact our customer support team immediately with photos of the damage, and we’ll arrange for a replacement or refund, depending on your preference. Your satisfaction is our priority.
Once your return has been authorized through our returns portal, you’ll receive detailed instructions, including the address to which you should send your item. Please make sure to use the shipping label provided, if applicable, to ensure that your return is processed quickly.
We’re here to help! You can reach our customer support team by email, live chat, or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours, ensuring you receive the assistance you need as quickly as possible.
If you’ve entered an incorrect shipping address, please contact us immediately. If the order hasn’t been shipped yet, we’ll do our best to update the address. However, if the order has already been processed or shipped, you may need to contact the shipping carrier directly for further assistance.
We process orders quickly, but if you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we can make the necessary adjustments or cancellations. Once the order is processed, changes may no longer be possible.
We occasionally offer pre-orders on select items. If a product is sold out, you may see an option to pre-order it if it’s expected to be back in stock soon. Simply click on the pre-order option, and we’ll notify you when your item is ready to ship.